Only send when you have something to say.
Basics
Our email newsletters help educate, entertain and engage. We send one general newsletter to two groups: Synergy users, and newsletter. Here are the most common types of content we send by email:
- Blog content round-up — the best of the blog and related content from the web (users and newsletter subscribers)
- Product and feature announcements
- Tips for getting the most out of existing products and features
- Automated getting started emails
- Event invitations and information about webinars and training
- System alerts about changes to functionality or scheduled maintenance
- Trigger emails for user conversion and retention goals
Guidelines
Email newsletters generally follow the style points outlined in the voice and tone and grammar and mechanics sections. Here are some additional considerations.
Consider all elements
Every email newsletter is made up of the following elements. Make sure they’re all in place before clicking send:
From name
This is usually the company or team’s name. It identifies the sender in the recipient’s inbox.
Subject line
Keep your subject line descriptive. There’s no perfect length, but some email clients display only the first words. Tell—don’t sell—what’s inside.
Preheader text
The top line of your campaign appears beside each subject line in the inbox. Provide the info readers need when they’re deciding if they should open.
Body copy
Keep your content concise. Write with a clear purpose, and connect each paragraph to your main idea. Add images when they’re helpful.
Call to action
Make the next step clear. Whether you’re asking people to read something, share something, respond to something, or buy something, offer a clear direction to close your message so readers know what to do next.
Footer
All campaigns follow CAN-SPAM rules. Include an unsubscribe link, mailing address, and permission reminder in the footer of each newsletter.
Consider your perspective
When sending an email newsletter from Synergy, use the third person ‘we’. When sending a newsletter as an individual, use the first person.
Use a hierarchy
Most readers will be scanning your emails or viewing them on a small screen. Put the most important information first.
Avoid unnecessary links
More than 50 percent of emails are read on a mobile device. Limit links to the most important resources to focus your call to action and prevent errant taps on smaller screens.
Use alt text
Some email clients disable images by default. Include an alt tag to describe the information in the image for people who aren’t able to see it.
Segment your audience
It’s exciting to send to millions of users at once, but it’s doubtful that every subscriber is interested in every topic. Segment your list to find a particular audience that’s likely to react.
Once you’ve selected an audience, adjust the language to fit their needs. For example, users who use specialised add-ons are more likely to understand and appreciate direct, technical terms.
Test your campaigns
Use the preview mode to begin, and run an Inbox Inspection to see your newsletter in different email clients. Read your campaign out loud to yourself, then send a test to a co-worker for a second look.